Terms & Conditions

Terms & Conditions

Your rights

(VANDORM) is a UK registered company; we comply fully with UK consumer law relating to mail order companies including the distance selling regulations. We want you to be totally happy with your purchase and our services. If you have a problem please do not suffer in silence, please contact us to rectify the situation quickly. Our terms and conditions do not affect your statutory rights.

Changes to Terms and Conditions

If our terms and conditions change, we will update this page so that you are fully aware.

Pricing and Payment

All prices are in sterling and include VAT and the standard rate (20%). Purchases made from outside the UK will be charged in sterling and converted to your currency by your credit card company. When ordering you must state the correct card holder’s details including address, these details are checked for security reasons and any mis-match in details may cause a delay – overseas customers please provide your full postal address, telephone number and e-mail address to speed up delivery.  

Card Security

We use a number of payment gateways such as Sagepay, Worldpay, Paypal & Amazon Pay to process our on-line orders, these links will take you to the relevant security pages within the providers to confirm their terms and conditions.

Site Usage

This site is intended solely for the buying of products, VANDORM does not hold any responsibility against damage, loss of property, damage to property, income or any third party related issues.

Accuracy of content

Our goal is to have 100% accurate, clear and concise information in relation to the products that we offer for sale. Where possible we take our own pictures, videos, weights etc of all our products but sometimes use and rely on manufacturers / suppliers to provide the correct information and on some occasions the product may have a slight variant to our listing ie weight, colour variation, development changes etc – if this is the case we will first clarify that you have received what we believe you to have ordered and if does have a problem we will refund, replace or offer different product whichever suites you. If we have made a mistake we will be honest and own up to it.

Back Orders

Our goal is to have 100% accurate information in relation to the stock that we hold using our stock monitors which as clearly displayed on every product, this advises when stock will be available if it is a special-order line also allowing forward ordering for new product not yet available. We update our website daily with new stock and are constantly monitoring what is listed is correct and accurate, however occasionally because we sell on a multitude of shopping channels some stocking errors can happen and if we are out of a product that you order or your order is delayed in despatch by more than one working day we will contact you by email or telephone straight away and give you the opportunity to cancel, wait or have an alternative. Some products are stored at an external warehouse and may take some extra time to get to us before sending it out.

Site Information

VANDORM images and descriptions are for the website, the information is owned by VANDORM. The website is for the end user only and using our content for pricing, may it be with automated processes is a breach of copyright and completely forbidden.

Privacy Policy

VANDORM is the so-called ‘Controller’ of the personal data you provide to us, as we make decisions on what information we hold and what we do with it. Our contact details are as follows: sales@vandorm.co.uk

We have appointed a Data Protection Officer (DPO) to ensure we manage information, and information security, in the best way, and in line with data privacy laws. The DPO can be reached using : sales@vandorm.co.uk

What we need

We collect basic personal data from you, including your name, address and email address, which does not include any special or sensitive types of information or location-based information.

Why we need it

We require this basic personal information in order to provide services and information to you in line with the contract of purchase. We do not collect any personal information from you that we do not need to provide and manage this service to you.

What we do with it

All the personal data we collect is processed by our staff in the UK. However, this information is located (hosted) on servers within the European Union. No third parties have access to your personal data, unless the law allows them to do so.

How we protect it

We recognise your rights concerning this information and take every possible measure to respect these rights and protect your personal data. More information on our security policies this can be found on our website

How long we keep your data

We will retain your information for up to one year after the contract ends, in order to handle any outstanding or future enquiries. After this time, it will be destroyed.

Your rights

As a citizen, you have a number of rights over your personal information, including:

  • The right to access the data we hold on you
  • The right to correct or update this data
  • The right to have the data erased, once this contract is completed, and within the set retention period, unless you renew
  • The right to inform us if you feel your information is being used in an inappropriate way
  • The right to receive a downloaded file of the personal information we hold
  • If we are making automated decisions based on your information, or profiling you, you have the right to have an employee of Bike Parts conduct a review
  • If you request that we cease to use your data, this may prevent us from providing the contracted services to you
  • If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated. Please email sales@vandorm.co.uk
  • If you are not satisfied with our response, or believe we are not processing your personal data in accordance with the law, you can complain to the UK Information Commissioner’s Office:  https://ico.org.uk/



VANDORM is a trading name of Biggin Hill International Ltd, Our Companies UK registered address is 20 Bridge Street, Leighton Buzzard, Bedfordshire, LU7 1AL.  Our Company Registration number is 02917421. 


Once we receive your item back to our warehouse, we will initiate your refund within one business working day.  We will process the refund back the way your order was originally processed.

If you paid by Credit or Debit Card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request.  Please contact your card issuing bank with questions relating to when the credit will be posted back to your account.  

If you paid via Paypal, this will be refunded straight back into your paypal account.

If you paid via your Amazon Account this will be refunded back into your Amazon account.


You can cancel your order at any point up to 30 days from receiving your order.  This can be returned at your own cost for a full refund of the original order value. The refund will be handled quickly and within 14 days.  When returning your order it needs to be in the same new condition. Please enclose a brief covering note advising what you would like us to do along with your contact details, No returns numbers are needed for returning an item.  You can contact us over the phone on 01959 570882 if you have any queries. 

VANDORM also withholds the rights to cancel your order due to pricing errors or stock unavailability. You will be advised of this via e-mail.